We offer VPS products based on technology of OpenVZ and VMware. VPS - Virtual Private Server, is a method of partitioning a physical server computer into multiple servers such that each has the appearance and capabilities of running on its own dedicated machine. Each virtual server can run its own full-fledged operating system, and each server have its own root user's permission, IP address, memory, hard disk space, processes, files, applications, API, configuration files and can be independently rebooted. VPS is the right choice for high-efficiency and low-cost.

You will have the power of independent system administration with VPS, which traditional Virtual Host don't have. Comparing to Virtual Host, VPS don't share all hardware resource to all virtual hosts, so it has much better performance in band-width, web site, email system, and security. User can manage system as root user or administator with remote control easily.
On the other hand, traditional Virtual Host supports limited applications, such as static HTML, ASP, CGI or PHP, and always have some limitation when using them. VPS is almost the same as a dedicated server. Operating VPS is just like what you do on a dedicated server - all system control permission (what is the most apparent difference between traditional VH). User of VPS have full ablity to control and configure system, such as running your own CGI, program modules, adjusting your Database, etc. Basically, VPS is just like generally used server, and you can run almost any application you need on it.

Firstly, VPS uses system resources of physical server just like Dedicated Server does. A VPS user shares physical server with other VPS users, so sometimes performance of VPS will be a bit slower than Dedicated Server. But, also, cost of VPS is much lower, fee of VPS is usually only 1/4 or 1/5 of Dedicated Server. Secondly, as for OpenVZ VPS, because of technical implement of OpenVZ, a very few system-level functions may be limited (e.g. some operation on OS kernel or kernel modules)
Note: VMware VPS has no such limits.

Generally, VPS supports all functionality of Virtual Host and Dedicated Server. Enterprise or Professional user can establish static or dynamic web site, e-mail system, or any network service.

On the other hand, VPS is just like a 24-hour online computer, and almost all software can be run on it. So it also fits Personal User who need continuous online service.

VPS supports almost same functionality and similar performance as Dedicated Server's, though cost of VPS is much lower. So the biggest advantage of VPS is its wonderful Performance-to-Price Ratio.

A very few system-level functions may be limited (e.g. some operation on OS kernel or kernel modules). As for Virtuozzo/OpenVZ-based VPS product, you should be arware that swap space is usually not provided.
Note: VMware VPS has no such limits.

At present, we provide both OpenVZ-based and VMware-based VPS products. We provide many Widely-used OS(Linux) distributions when you choose a VPS product, e.g. CentOS, Fedora, OpenSUSE, Slackware, Ubuntu etc. As for VMware VPS, Linux, FreeBSD or Windows is supported.

Specially, we provide "Port-mapping VPS" (plan name marked as VPS XXX Plan X2). One of highest cost in VPS or Dedicated Server is static Internet IP. Price of static IPs is getting more and more expensive, because IPv4 addresses are exhausted soon but IPv6 still seems to need quite a long time to get widely-used. This has been a great problem to VPS users. Port-mapping VPS is just an effective and flexible solution that reduce this cost greatly. For more information, please visit here.

We provide different pre-configured VPS plans for user's needs. Besides, to fit every use, there is a special plan named "Customized VPS (VPS DIY)", you can customize VPS (e.g memory size, HDD size, Backup size ...) before purchasing.

VPS user can do some basic operations or configurations through Web (using Web Browser). User Web Panne such as VCPP and Pleskyl that other VPS vendors usually provide runs as a big server application inside VPS, therefore it will occupy a lot of system resources of VPS in such way. Comparing to this traditional way, our User Web Pannel of VPS runs independently of VPS system, and has no effect to VPS's resources. For more info, please visit here.

Besides, we allow user of VMware vps to manage VPS directly with VMware Infrastructure Web Access. User can even reinstall OS with it.

Currently, many mainly-used Linux distributes are supported in our OpenVZ VPS. For more info, please visit here.
As for VMware VPS, MS-Windows(need installed by user), Linux or FreeBSD is supported.

Generally, most software or application that used in a ordinary physical server can run in VPS steadily, e.g. server application such as Web server, Mail server, DNS, Database, CVS, NFS, etc. Or, PC software such as office suite, Mail client, Web Browser, Download tools, Instant Messenger, etc.

Technology of VPS based on OpenVZ/Virtuozzo is OS-level virtualization. It is not identical to virtual machine based on technology of haredware simulation. All VPSs use the OS kernel of their host machine (physical server). Program that needs modify OS kernel or load other kernel modules (e.g. drivers in kernel modules or third-party file system modules) is not supported inside VPS.
OpenVZ VPS is an implement of assigning physical server's resources abstractly. So, generally, it is not allowed to access physical server's hardware directly, such as hard drive partitions, USB port, etc. Therefore, programs such as disk scan, partitioning may not run properly.
You should be aware that usually there is no swap space in VPS based on OpenVZ/Virtuozzo. Memory assigned for VPS users is memory that user can use directly.
As for VMware VPS, VMware uses technology of full-virtualization, which makes VMware VPS act more like a physical server. Thus, limits metioned above does not exist in VMware VPS.

OpenVZ implements para-virtualization. All VPSs shared the same kernel on physical server. So the performance of VPS is very high, but some system-level function will not be available. e.g. swap space (see the question above).

VMware VPS runs in the way of full-virtualization, which can do much better on hardware simulation. Thus, functions of VMware VPS act more like that of a physical server, but the cost is usually higher than that of OpenVZ VPS.

The specification of the plan is important when choosing a VPS plan. If the level of specification is too low, the VPS may not fit the system requirements for your applications. If it's too high, there will be too much resource that you won't use, and it could result in a waste of money. Here is a general suggestion on choosing a VPS plan.

Yes. You can commit your your request for VPS upgrade in web user panel. And you can also contact Customer Support to do it alternatively.

Please visit here for details.

Just like using a remote dedicated server or PC, you can use your VPS with any possible remote controls, such as Telnet, SSH, VNC, PCAnyWhere etc.
And, you can also use User Control Panel based on Web with a Web Browswer to do some basic operations, such as system settings, logs management, backup and restoration, reinstallation, upgrade, running commands etc.

Yes. Just like a snapshot, you can backup your entire VPS system, or restore it from a backuped image. As long as you have enough backup space, you can use this function via web user panel.

Yes. You can re-install your entire VPS system easily. You can use this function via web user panel. (Note: Reinstallation does have the capabilty of backup, we sugguest that you backup your system files before reinstallation.)

Please visit here for details.

You can use Port-mapping Settings(TCP Mapping) of your Port-maping VPS to make people be able to access your web site with an URL like "http://yourdomain:12345", although it is not very convenient because you have to add a ":12345" after "http://yourdomain". By using Domain Name Binding, you can make people be able to access your web site with "http://yourdomain" WITHOUT a Port Number. If you already have a web server running in your VPS at TCP Port 80, to make your settings of Domain Name Binding take effect, you need to modify the CNAME record of your domain name's DNS settings. For more information about Domain Name Binding, please visit here.

No. You can use your IP to access your VPS directly.

We will send an email to you about the connection information (such as IP, domain name, URL and login name of user control panel, default mapped TCP/UDP ports for Port-mapping (IP-shared) VPS and default password of root user) after your product is ready to use. Please read the email before you attempt to connect to your VPS. Of course, you can also find or set all your connection information in user control panel. By default, you can connect to your VPS with SSH, if the OS of your VPS is Linux or FreeBSD.

Besides FTP, SSH(SCP) can also be used to transfer files, and it's much safer. WinSCP is a popular client on Windows platform.
* FTP protocol is a special one, which uses multiple dynamic TCP ports. Therefore, you can not use FTP in a Port-mapping (IP-shared) VPS by now.

VNC service is installed in most of our VPSs, but not running by default. You should make sure you have started up VNC service firstly. As for Windows Remote Desktop, no service program that supports Remote Desktop Protocol is installed in Linux or FreeBSD VPS, you need to install third-party service program that supports RDP (for example, XRDP).

You should make sure you have correctly setup and started up the service you need. Then you need to make sure you have specified the right IP, port, user name and password, etc. You need to make sure you use the Port Mapped onto Pub-IP(External Port) but not the Port inside VPS(External Port) if your VPS is Port-mapping (IP-shared) VPS.

In our User Control Panel, you can only run simple commands here, which means that you cannot input anything while the command is running if it prompts. If you run a command that prompts, the User Control Panel may hang up. If you need to do complicated task, you'd better to use ssh, telnet or VNC.

At present, Alipay(CNY), 99Bill(CNY) and Paypal(USD, JPY, HKD and EUR) are supported. For more info, please visit here.

At present, China Yuan(CNY), US Dollars(USD), Japan Yen(JPY), Hongkong Dollars(HKD), Euro(EUR) are supported. For more info, please visit here.

Generally, you can request for a refund in full within 10 days after product is delivered for quality problems of product. For non-quality problem, we will refund you on a pro rata basis for the unused period of a product, if you request a refund within 10 days after product is delivered. For more details about refundment conditions, please read the contract of the product you buy. Refund will be paid through the payment method that we confirmed with you. You will pay all 3rd party fee if needed (e.g. Bank fee).

We provide 7x24 Customer Services and Support. You can contact us through e-mails, online talking, phone calls, etc. For more info, please visit here.

If you use Paypal, generally, the Payment Status will be updated as "Confirmed" automatically once the payment is completed. (You need to refresh the page of User Menu to check it). But there might be some exceptions, e.g. the update of Payment Status could be delayed or fail due to bad network status.

If you use Alipay-Safe Trade, generally, the Payment Status will be updated as "Confirming" automatically once the payment is completed. The Payment Status will be updated as "Confirmed" after you complete confirmation in Alipay.

If you use Alipay or 99Bill, we confirm all the payments manually by far. Please wait for our confirmation, and the Payment Status will be updated then. Please contact our Customer Service, if it's been very long time after you complete the payment and the Payment Status is not updated yet.

We will make your product ready to use in several minutes or hours after your payment is done. We will let you know by emails. As for free trial products, we may need more time due to the limited system resource and the giant quantity of applications.
Note: Please make sure your Email available so that you can receive our notifications, and some of them are very important.

As for VPS plans, you will get a preferential price according to your purchase quantity. Please visit here for more info.

We do not impose any limitation on transfer or resale products you bought. Now, you can also become a reseller. We encourage the resale of our products. We offer resellers the ability to purchase our products at a discount. These products may then be resold to the public, at a price fit by the reseller. Please visit here for more information about our Resale Program.

Yes. Once your product is transferred, all rights and obligations on the product are transferred too.

You need to activate your product according to the link in the email after your product is delivered. Generally, there is a valid period for activation after delevery. You must activate your product within this valid period. And as for VPS products, to use your VPS, you must start it up manually in web user panel.

Yes. Only you have the permission to access your own data. We promise that we don’t have any priviilege to access or leak user data to anyone.